Empower Home Service Businesses with Intelligent AutomatiON

 The chatbot should be able to provide accurate responses about the following products:

• Carrier Infinity 26 Air Conditioner: Ultra-efficient central air conditioner with Greenspeed intelligence ($3,800).
• Trane XR16 Heat Pump: High-efficiency heat pump suitable for moderate climates ($4,200).
• Goodman GMSS96 Gas Furnace: Energy-efficient furnace with a 96% AFUE rating ($2,600).
• Mitsubishi Electric Mini-Split System: Ductless cooling and heating system for small spaces or individual rooms ($3,500).
• Honeywell T9 Smart Thermostat: Programmable thermostat with room sensors ($220).

What to test:

• Can the bot accurately describe the products?
• Does the bot correctly provide pricing when asked?
• Is the bot suggesting relevant upsell options like maintenance plans or smart thermostat integration?

 CoolAir Solutions is a solo entrepreneur HVAC business offering affordable and efficient heating and cooling solutions. Key details include:

• Operating hours: Monday to Friday, 8:00 AM – 6:00 PM.
• Services include installation, maintenance, emergency repairs, duct cleaning, and energy-efficiency consultations.

What to test:

• Does the bot accurately relay company information?
• Can the bot clarify operating hours and service coverage?
• Does the bot recommend emergency services only during non-operating hours?

The chatbot provides answers to common HVAC-related questions, such as:

• What does the warranty cover?
  • Covers parts and specific components for a designated period.
• How often should I schedule maintenance?
  • Twice a year—before summer and winter.
• Basic troubleshooting tips for HVAC issues (e.g., thermostat settings, air filter replacement).

What to test:

• Does the bot provide accurate responses to common FAQs?
• Can the bot guide users to troubleshoot common HVAC issues?
• Does the bot direct users to professional services when needed?

• Clarity: Are the bot’s responses easy to understand and helpful?
• Flow: Does the conversation feel natural, or does it need improvement?
• Accuracy: Are product details, pricing, and service descriptions correct?
• Suggestions: Does the bot offer upsells or cross-sells appropriately?

Your feedback will help us fine-tune the chatbot to ensure it delivers a superior experience to customers. Thank you for your assistance! Let us know if you encounter any issues or have suggestions for improvement.